AWS Cloud Engineer

SUMMARY

We are seeking a highly skilled Cloud Support Engineer with strong hands-on experience in AWS and Azure production environments. This role focuses on supporting customer workloads, provisioning cloud infrastructure, resolving incidents, and ensuring optimal performance of mission-critical systems. The ideal candidate brings a strong background in cloud operations and excels in direct client support scenarios.

JOB RESPONSIBILITIES

• Design, deploy, and manage cloud infrastructure using AWS best practices.
• Monitor, troubleshoot, and optimize performance in production environments.
• Ensure system security, data protection, and compliance with organizational and regulatory standards.
• Support high availability and disaster recovery planning and implementation.
• Collaborate with developers and other engineers to support application deployment and scalability.
• Respond to production incidents and participate in root cause analysis and remediation.
• Provision, configure, and manage cloud resources including EC2/VMs, storage, security groups, load balancers, VPC networking, IAM policies.
• Support hybrid environments and assist customers with migrations between on-prem and cloud.
• Monitor infrastructure performance and availability using CloudWatch, Azure Monitor, and other alerting tools.
• Respond to support tickets for outages, degraded performance, networking issues, and account configuration requests.
• Implement cloud security controls, patching oversight, backup and recovery operations.
• Troubleshoot connectivity, DNS, VPN, firewall/security rule issues across AWS and Azure.
• Assist with tagging, reporting, and resource governance to ensure compliance and cost optimization.
• Participate in on-call rotations and incident root-cause reviews.
• Partner with internal teams and the customer on improving operational reliability.

QUALIFICATIONS

• AWS Certification required (SysOps Administrator preferred; Solutions Architect or similar acceptable).
• 35+ years in AWS cloud operations or support engineering roles (Azure experience strongly preferred as secondary skill).
• Strong understanding of:
• VPC networking, transit gateways, routing, subnets, security groups, NACLs
• EC2 sizing, EBS, snapshots, load balancers, Availability Zones, IAM
• Hands-on experience supporting production systems and responding to incidents.
• Experience with ticketing workflows and service delivery (ITIL familiarity is a plus).
• Scripting for automation (PowerShell, Bash, or Python) light usage; not a developer role.
• Familiarity with Azure equivalent services (VMs, VNets, NSGs, AAD, monitoring, Storage Accounts).

JOB REQUIREMENTS

• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a permanent night shift schedule.