Technical Support Representative

We're seeking organized and dedicated Technical Support Representative to join our team, to service our network of businesses worldwide.

Requirements

• Minimum of 1 year demonstrated proficiency as a Technical Support Representative
• Exceptional English communication abilities, encompassing both written and verbal aptitude
• Outstanding capabilities in phone, email, and instant messaging communications
• Strong organizational and time management proficiencies
• Technologically adept with familiarity in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP
• Experience with word-processing software and spreadsheets, such as MS Office
• Familiarity with online calendar platforms and scheduling tools, including Google Calendar
• Possesses a proactive and confident demeanor with acute attention to detail
• Able to work the night-shift.

Duties and Responsibilities

• Resolve IT concerns such as login complications, password resets, and malfunctioning remote access trackers.
• Deliver technical assistance through telephone, email, and chat channels.
• Aid in the generation, revision, and timely dispatch of invoices.
• Orient customers through the initial phases of platform/product engagement.
• Facilitate customer onboarding onto the platform by devising instructional workflows and FAQs.
• Record customer engagements within the CRM system, ensuring the accuracy and currency of records.
• Utilize the client's ticketing system to monitor service inquiries and gather customer feedback.

Technical Requirements:

• USB Headset
• Functional Webcam
• Functional Computer
• Internet Service with a minimum speed of 25 Mbps via cable connection

Benefits

• Comprehensive Health Insurance Coverage (HMO)
• Performance-Based Incentive Programs
• Embracing and Inclusive Workplace Culture
• Continuous Upskilling and Development Opportunities
• Full Work-From-Home Arrangement
• Dedicated and Supportive Team Environment
• Pathways for Professional Advancement
• Engaging and Enjoyable Work Atmosphere