Implementation Coordinator

We are looking for an Implementation Coordinator with strong technical aptitude and communication skills to support the end-to-end onboarding process for our AI-powered platform. You will work closely with the Implementation Manager and cross-functional teams to ensure smooth technical setup, effective stakeholder communication, and efficient customer onboarding.

This is a full-time position and will follow US business working hours.  

Duties and Responsibilities

• Serve as a primary point of contact for customer implementations, ensuring seamless onboarding and technical configuration.
• Participate in customer scoping calls to understand integration and implementation requirements.
• Act as a liaison between customers and internal teams including Sales, Engineering, and Customer Success.
• Explain technical components of AI-driven solutions to non-technical stakeholders with clarity and confidence.
• Support the Implementation Manager by troubleshooting data-related issues and driving resolutions forward.
• Assist in refining and optimizing onboarding processes for improved customer experience.
• Manage alignment across stakeholders on implementation timelines, goals, and deliverables.
• Provide proactive support to customers throughout the onboarding lifecycle, escalating issues when necessary.
• Maintain a structured and adaptable workflow in a fast-paced, remote-first environment.

Requirements

• Strong technical aptitude and ability to quickly understand and apply new concepts.
• 2+ years of experience in a customer-facing technical role such as Implementation Specialist, Technical Account Manager, or similar.
• Excellent verbal and written communication in English is required.
• Proven problem-solving skills with a proactive and detail-oriented approach.
• Experience working remotely and effectively collaborating across teams and time zones.
• Ability to work independently and manage multiple tasks in a dynamic environment.
• Comfortable closely shadowing an Implementation Manager and integrating into their workflow.

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.