Support Engineer

Support Engineer in Ukraine

Virtuozzo is a global technology company specializing in modern IT infrastructure solutions. We are committed to innovation and adaptability. Virtuozzo provides a comprehensive portfolio of solutions that enable service providers and enterprises to leverage containers, virtual machines, and software-defined storage - along with backups, image management, and automation tools. In addition, we offer a range of XaaS solutions, including cloud infrastructure, Kubernetes, DevOps automation, and hosting technologies, empowering businesses to deploy, manage, and scale applications and infrastructure efficiently.

Primary Duties & Responsibilities:
- Provide L2 24/7 technical support for our partners (alternative schedules available)
- Process and triage incoming L2-L3 support requests for the technical support service
- Research, diagnose, troubleshoot, and implement solutions to resolve customer issues, escalating when necessary
- Ensure timely and professional communication with customers
- Maintain and expand the Knowledge Base with key findings and troubleshooting guides

Skills Required:
- Understanding of OS structure and Linux configuration
- Experience in Linux server administration
- English proficiency (Intermediate or above)
- Basic knowledge of Internet protocols and services (DNS, HTTP(S), SSH, SMTP(S), FTP)
- Understanding of virtualization technologies, with experience in modern solutions, is an advantage
- Familiarity with Jira, Zendesk, Zabbix, and Grafana for monitoring and ticket management
- Networking and network services (Linux) configuration experience appreciated
- Scripting knowledge (Bash, Python) is a plus
- Experience with Kubernetes, OpenStack, or cloud platforms is an advantage
- Red Hat or LPI certifications (a significant advantage)
- Strong communication and analytical thinking skills, with attention to detail
- Ability to stay calm and focused

What You’ll achieve at Virtuozzo:
- Advance your expertise in Linux, cloud, and networking with real-world enterprise cases
- Gain deep experience in XaaS and containerized deployments
- Work alongside experienced engineers in a highly technical environment
- Develop your career at a fast-growing global tech company
- Understand how Linux powers major enterprises worldwide
- Enhance your communication skills through direct collaboration with customers

What We Offer

• Remote work
  
• Work schedule: 40hrs/week without night shifts or 30hrs/week if you work night shifts that week
• Share Options – everyone shares in our success with share options
  
• We help our team get private medical insurance
• Contributor recognition programs
• Participation in the referral system awards
• A smart, friendly team that values reliability, simplicity, and automation
  

Your privacy is important to us. All information provided during the application process will be treated with the utmost confidentiality and used exclusively for evaluating your candidacy. By submitting your application, you agree to our privacy policy.