Key Facts

Remote From:

Freelance

English

Hard Skills

Virtualization Computer Networks Linux Administration OpenStack Runbook Endpoint Management Incident Management Log Management And Intelligence Load Testing Linux Commands Infrastructure Automation Capacity Planning Help Desk Support Help Desk Support

Other Skills

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Teamwork
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Distributed Team Management
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Diagnostic Skills

Virtuozzo

Information Technology & Services

About Virtuozzo

Virtuozzo provides hyperconverged cloud software and services for CSPs, MSPs, ISVs and enterprises. From Infrastructure-as-a-Service and Platform-as-a-Service to Anything-as-a-Service, our mission is to make cloud easy, accessible and affordable for all. Using our production-ready OpenStack cloud platform reduces cost and improves margins for cloud service providers, and reduces cost and complexity for their customers too. Virtuozzo developed the first commercially available container virtualization technology and is an active contributor to many influential open source projects and foundations, including Linux kernel, OpenVZ, Docker, Kubernetes, CRIU™, KVM, libvirt, QEMU, OpenStack, CNCF and OCI.

Company type: Scaleup

Industry: Information Technology & Services

Founded: 2018

Company size: 201 - 500

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Job description

About Virtuozzo

Virtuozzo is a pioneer in software for hosting providers and cloud services, delivering a broad portfolio of IaaS, PaaS, and SaaS solutions on top of our cloud infrastructure.

Role Summary

You’ll join IT & Cloud Operations to keep our platforms secure, reliable, and efficient. The role blends internal IT with production operations: automate routine work, run OpenStack-based infrastructure, resolve incidents, and help colleagues via the helpdesk. You’ll also take part in an on-call rotation. IT Engineer needs to be located in LatAm region, so candidates from Mexico, Argentina, Brazil, Colombia, and Chile will be considered. Please send your resume in English.

Key Responsibilities

Administer Linux servers (RHEL/CentOS, Debian/Ubuntu), and core networking (TCP/IP, VLANs, routing, DHCP, firewalls).
Implement monitoring/alerting and capacity management (Zabbix/Prometheus/Grafana; logs via ELK/OpenSearch).
Troubleshoot outages, restore service quickly, and lead post-incident RCA documentation and follow-ups.
Provide daily IT support via the helpdesk; manage secure onboarding/offboarding and SaaS administration (incl. M365, SSO/MFA).
Maintain endpoint hardware (laptops, network equipment) and data-center documentation/runbooks.
Drive performance tuning, load testing, and reliability KPIs.
Participate in the on-call rotation.
Automate routine tasks and workflows to improve operational efficiency (IaC/CM, CI/CD).
Document data center infrastructure, standards, and operational procedures.

What you bring

Hardware basics (servers, RAID/HBAs; iLO/iDRAC), strong diagnostics skills
Networking fundamentals and troubleshooting (TCP/IP, VLANs, routing, DHCP, firewalls).
Virtualization: hands-on with KVM/QEMU and libvirt (VM lifecycle, networking, migration).
Automation tools; scripting in Bash and/or Python.
Familiarity with Microsoft 365 and identity/SSO/MFA.
Clear communication in distributed teams; English B1+.

Nice to Have

Certifications such as RHCSA, RHCE, RHCA, or similar.
Previous experience in an IT helpdesk or support role.
Cloud: OpenStack experience is preferred.

What We Offer

A role at the forefront of cloud technology with real impact and growth opportunities.
A collaborative environment where your ideas are valued and shipped.
Competitive compensation and support for professional development.
Other perks and engagement opportunities, depending on your location and type of contract
Share options
Referral bonuses