Database Operations Analyst

The National Forest Foundation (NFF) is pleased to offer a regular, full-time position to a candidate who will support the Advancement Division’s success by strengthening its operational alignment and functionality. 

About the NFF: As the official national partner to the US Forest Service (USFS), the National Forest Foundation was chartered by Congress in 1993. Today, the NFF advances forest resiliency, healthy watersheds and wildlife habitat, and recreation for all by working with communities and organizations across the country. The Foundation has grown significantly in the last few years in programmatic impact, revenue and support, and organizational capacity. NFF leads with impact, deploying roughly 90% of its expenses towards projects and programs across the country’s 193-million-acre National Forest System. NFF is forward-thinking and innovative, with ambitious strategies and goals to advance and prepare forests for a new economy.

Position Function: The Database Operations Analyst reports to the Conservation Awards Operations manager and is responsible for managing and optimizing systems and processes to increase fundraising revenue. The incumbent will be responsible for the oversight, management, and integrity of the donor database, including demographic information, gift records, market analysis, and research. This position must be knowledgeable in nonprofit/fundraising processes and policies. This position is also responsible for training relationship managers across the department and ensuring that the database is optimized to support their strategies and steward their donors. Other duties will include designing dashboards, reports, queries, and mailing lists; leading special database projects; developing and documenting policies and procedures; and ensuring the timely implementation of the gift processing and acknowledgement process. Reporting directly to the newly created position of Director of Advancement Operations, the successful candidate will serve as the primary liaison with the Finance Team, collaborate closely with the CRM Administrator and manage key consultant relationships, including the caging, CRM, and other related third-party vendors. 

Position Duties and Responsibilities: The Database Operations Manager will:

Database Management, Operations and Reporting

• Collaborate with the IT team to oversee the maintenance and optimization of the CRM/donor database, including managing data entry processes, generating reports, and leveraging data analytics for strategic insights.
• Prioritize data integrity, accuracy, and security.
• Oversee the integration of various technology systems that support fundraising, including online donation platforms, financial software, and CRM systems. Ensure that these systems are optimized and work seamlessly together.
• (Potentially) lead the identification, selection and implementation of a new CRM/donor database.

Financial Management and Compliance

• Collaborate with Finance to reconcile gift records, manage grants, and ensure compliance with financial regulations.
• Ensure that all fundraising activities comply with legal, ethical, and regulatory standards, including tax laws, data protection regulations, and donor confidentiality agreements. 

Team Collaboration and Stakeholder Management

• Maintain strong relationships with internal stakeholders including the Advancement, Conservation, Marketing and Communications, and Finance teams.
• Maintain strong relationships with external vendors. 
• Ensure smooth data coordination and data communication across departments to support fundraising efforts.
• Prepare reports for fundraising teams, executive leadership, and board.

Operational Planning

• Develop and implement strategic plans for fundraising operations, ensuring alignment with organizational goals. This includes overseeing the infrastructure for donor management, data analytics, and gift processing.
• Support all aspects of fundraising operations, including donor services, database management, and compliance. Foster a collaborative and efficient work environment.
• Continuously assess and improve operational processes, leveraging technology and best practices to increase efficiency and effectiveness in fundraising operations.
• Establish and monitor key performance indicators (KPIs) to evaluate the effectiveness of fundraising operations. Use data-driven insights to inform decision-making and strategy adjustments.

Education and Qualifications: NFF expects the Database Operations Analyst to possess the following educational and experiential qualifications:

• A minimum of 5 years of relevant experience managing CRM systems and leveraging technology to grow philanthropic goals
• Bachelor’s degree in a related field required or equivalent experience. 
• Highly data fluent along with technical proficiency with systems integration and IT

Abilities and Skills: NFF expects the Database Operations Analyst to possess the following proven abilities and skills:

• Strategic and systems-level thinking, project management, and a deep understanding of fundraising processes
• Financial management, budget planning, and understanding of nonprofit accounting principles; Knowledge of nonprofit law and compliance. 
• Process improvement, innovation, and familiarity with the latest technology and tools in nonprofit fundraising
• Communication, relationship building, and the ability to work collaboratively across teams
• Proficiency with data entry, data analysis, and reconciliation; Results-oriented. 
• Strategic, hardworking and self-motivated; able to work with a degree of flexibility and without regular supervision
• High integrity and commitment to excellence, along with superb organizational skills and keen attention to detail

Location: The location for this position is flexible throughout the lower 48 states. This position is a remote/work from home position and requires reliable internet access and a dedicated workspace. 

Compensation: NFF offers a competitive compensation and benefits package that reflects our total rewards strategy. The starting salary range for this position is $83,800 to $101,275, with the ability to grow to $118,750 based on performance outcomes over time and assessed annually

Benefits: NFF is proud to offer our staff: 

Health and Wellness:

• Medical and dental insurance paid at 75% by the organization for you and any dependents. 
• Vision insurance paid 50% by the organization for you and any dependents. 
• Health savings account (HSA) with employer contributions between $1,878-$3,750 per year, predicated on coverage type. 
• Healthcare and dependent care flexible spending accounts (FSA). 
• Employee assistance program (EAP) at no cost. 

Financial Wellbeing:

• 403(b) retirement plan with a 5% employer match after one (1) year of service. 
• Short-term and long-term disability insurance at no cost. 
• Basic life and AD&D insurance at no cost, with voluntary life insurance options. 
• Whole life insurance at a discounted rate

Flexibility and time off:

• Employees start with 35 days of annual leave, sick leave, personal leave and holidays (annual leave accrual rates increase with years of service) 
• Family & medical leave for up to sixteen (16) weeks with up to four (4) weeks paid. 

Personal Development:

• Training & Development Programs  
• Professional development reimbursement for up to $1,000 per year. 

Journey of a Lifetime:

• The opportunity to support an incredible mission and travel to / work in spectacular locations.

To Apply: Applications must include both a cover letter and resume. Incomplete packages will not be considered. Applications will be reviewed on a rolling basis. This posting will close on January 30th, or earlier if filled. Please visit our careers site to apply online.

The National Forest Foundation is an equal opportunity employer – meaning we provide equal employment opportunities to all employees and applicants for employment without regard to any characteristic protected by applicable law. Further, we prohibit discrimination, harassment, and retaliation in all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, training, and termination. We strive to foster a work environment where every individual is respected, valued, and treated fairly. This statement reflects our unwavering dedication to fairness, respect, and equality in employment practices and sets the foundation for a positive work environment.