7+ Years of Salesforce Development Experience
Strong case management (support processes, omni channel, assignments/routing, NBA, SLAs etc.. )
Experience cloud (highly LWC driven to give Uber like experience for scheduling, responsive design)
Very strong with complex Flows and best practices
Integration with AWS connect (great to have) else CTI integration
Agentic experience regarding NBA, creating actions / activities, summaries
General Admin stuff regarding profiles, permissions etc..
Skill Matrix to be filled by Candidates:
Mandatory Skills Years of Experience Year Last Used Rating Out of 10
Integration with AWS connect
Experience cloud
complex Flows
LWC