Program Manager

Requisition ID: 2025-4063 Job Summary:

The Program Manager (PM) is responsible for overall contract execution for Project SWIFT, including cost, schedule, performance, risk management, and compliance with all VA program requirements. The PM serves as the primary point of contact with the Contracting Officer (CO), Contracting Officer’s Representative (COR), and VA Program Management Office (PMO). The PM provides strategic leadership across C4 operations and site-level execution, ensuring seamless integration of surge staffing, clinical support, and stabilization activities across concurrent deployments.

Primary Responsibilities:

• Lead end-to-end contract execution, ensuring delivery in accordance with the PWS, CPMP, and VA governance requirements
• Serve as the primary escalation and decision authority for program risks, issues, and dependencies
• Chair Weekly Program Reviews and oversee performance against KPIs, staffing readiness, credentialing burn-down, and throughput recovery
• Ensure alignment across C4 operations, site leads, staffing teams, and VA stakeholders
• Oversee quality assurance, reporting, and continuous improvement across deployment waves
• Maintain accountability for compliance with VA security, privacy, credentialing, and training requirements

Minimum Qualifications:

• Master’s degree in a healthcare, business, or related field
• Minimum of 10 years of experience supporting healthcare programs
• Demonstrated experience planning, initiating, managing, executing, and closing large-scale programs supporting integrated healthcare systems
• Project Management Professional (PMP) certification (or equivalent)
• Minimum of 6 years supporting a large corporation or government agency
• Able to obain and maintain a public trust clearance
• Legal Authorization to work in the U.S.

Client Information:

Project SWIFT (Scaled Workforce for Implementation and Facility Throughput) provides surge staffing, command-and-control, and operational stabilization support to VA medical facilities during Federal Electronic Health Record (EHR) deployments. The program is designed to maintain access to care, protect patient safety, and stabilize clinical and administrative operations before, during, and after EHR go-live events.

 

Through a centralized Command and Control Center (C4) and coordinated onsite support teams, Project SWIFT delivers readiness planning, at-the-elbow (ATE) assistance, clinical and operational backfill, and post-deployment stabilization across concurrent VA facility activations. The program supports Pre-Deployment, Go-Live, and Stabilization phases, enabling facilities to recover throughput, reduce disruption, and achieve steady-state operations while capturing lessons learned to continuously improve future deployments.