Engineer (Support & Tooling)

■About TableCheck:
TableCheck is Japan's leading restaurant reservation management platform. We're transforming the hospitality industry by providing innovative solutions for restaurant reservations and customer relationship management. 

■Role Overview
We're seeking an Engineer to guide our Integration Reliability team in delivering exceptional results for our Enterprise customers and third-party integration developers. In this role, you will provide technical expertise to our team of skilled engineers, ensuring that customer needs are met efficiently and effectively.

■Responsibilities

• Providing hands-on support and guidance to internal teams and clients on POS system usage.
• Communicating directly with POS vendors to report issues, request changes, or gather system updates.
• Assisting in the rollout and configuration of POS systems at new or existing locations.
• Identifying areas of improvement and relaying necessary change requests to internal stakeholders.
• Ensuring that all stakeholders are aligned on POS system capabilities, limitations, and ongoing updates.

■Required Qualifications

• Extensive experience in software development using Ruby, with a deep understanding of Ruby on Rails.
• Experience working with Public APIs and handling mission-critical systems at scale.
• Strong networking knowledge (load balancing, routing, etc.).
• Demonstrated success in building tooling and systems for automation, troubleshooting, and debugging.
• Ability to effectively communicate and advocate for customer needs to engineers and non-technical stakeholders.
• Native-level proficiency in English.

■Preferred Aptitude

• Expertise in diagnosing and fixing customer issues swiftly.
• Skilled in triaging, documenting, and delivering solutions for Enterprise customers.
• Innovative mindset to build tools and improve processes.
• Experience working in a Kanban framework with high triage responsibility.
• Ability to provide insight and input on issues beyond current expertise.