Inside Sales Representative

Description

Inside Sales Representative

Role Description

The Inside Sales Representative (ISR), KPP Team, is responsible for the over-the-phone sales and service process on behalf of stores. This involves following best practices in conjunction with stores and internal operations, ensuring prompt customer service and driving sales growth. The focus target customer group for this team is small fleet operators and owner/operators. These customers are grouped under the Kal Pro Plus program which is an opt in membership program for qualified customers to this segment. They receive a preferred customer national price list, special vendor rebates for savings and other benefits. This role is responsible for growing membership in the program and ensuring continued sales growth in tire products and services. Work from home arrangement is available as an option.

Responsibilities

• Create and maintain business relationships with customers.
• Identify decision makers within targeted leads to begin sales process.
• Penetrate all targeted accounts and radiate sales from within client base.
• Collaborate with Admin Support team members to determine necessary strategic sales approaches.
• Make outbound follow-up calls to existing clients via telephone and email cross-sell and up sell as well as drive new membership growth.
• Handle inbound prospect calls and convert into sales, new members or pass qualified leads to other team members.
• Prepare and track weekly sales plans, including customer contacts, quotes and prospects.
• Overcome objections of prospective customers.
• Emphasize product/service features and benefits, quote prices and create Work Orders in backend systems.
• Understand customers' needs and develop sales opportunities.
• Answer customer’s questions and offer professional support regarding their business needs.
• Create and maintain a database of current and potential customers.
• Stay informed about competitors strategies, products and services.
• Where necessary, support marketing/sales efforts such as trade shows, exhibits, and other events.
• Provide information about company products and services, charges, service conditions, and service availability.
• Ensure the products recommended meets the vehicle requirements and safety necessities.
• Recommend products from Kal Tire core product line.
• Suggest service and maintenance options for long term vehicle safety and reliability.

Job Requirements

• Minimum 1 years’ sales experience.
• Experience in inside sales and customer service (preferably phone or remote sales).
• Experience working with CRM or customer database systems.
• Professional and diplomatic approach.
• Customer-oriented, adaptable and responsive to various customer inquiries.
• Proficient with computer applications and tools.
• Ability to work on multiple applications at a time.
• Results-focused with solid verbal and written communication skills.
• Tire industry experience an asset.
• Ability to speak an additional language an asset (i.e. French, Punjabi, Hindi).

Education

• Grade 12 or equivalent.

Special Requirements

• Valid drivers license required.
• Open availability to cover shifts during operational hours which will include early morning, evening and potentially weekends.
• Travel will be required (approximately 3-4 times per year), primarily within Canada, with a possibility of travel to the US.
• Ability to work remotely/work-from-home setup.
• Candidates based in the Okanagan region will be required to work 100% in-office (Vernon, BC).
• Candidates must have the ability to complete onboarding in office (Vernon, BC) for the first week on the job.

What We Offer

• The target base pay for this role is $37,980-$49,340 per year based on experience and qualifications plus variable pay based on performance.
• Extended group health, dental, and vision benefits are available to all eligible full-time and part-time permanent employees.
• Employee Assistance Program.
• A group RRSP/DPSP matching program.
• Discount on tires and mechanical services.
• Positive work culture, opportunities for growth and development, and work-life balance.
• Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.

To be considered for this position at this time, candidates must be legally eligible to work for any Canadian employer. A Canadian Criminal Record Check may be required for certain positions as part of the final stages of the hiring process. 

Kal Tire uses AI tools to support parts of recruitment, including but not limited to job posting and pre-screening. All interviews and hiring decisions are being made by Kal Tire’s hiring managers and recruiters. 

Kal Tire is committed to fostering a workplace where everyone feels valued, included, and empowered to thrive. We embrace diverse perspectives and welcome applications from all backgrounds and experiences. If your qualifications align with the role, we'll connect with you to guide you through the next steps. Candidates considered for the role must be legally eligible to work for any employer in Canada. A Canadian Criminal Record Check may be required for certain positions as part of the final stages of the hiring process. 

Solving our customers’ automotive challenges and making a positive impact - It’s how we roll, and it’s been that way since Tom Foord opened the doors to Kal Tire in 1953 in beautiful Vernon, BC. Over the years, we’ve become a trusted partner for large and small industries and fleets across Canada. Our customers rely on our expertise, our make-it-happen approach to service, and our lineup of the most trusted tire brands in over 260 retail locations coast to coast. Kal Tire is also the largest truck re-treader in Canada, with 11 retread facilities across Canada and internationally, and has a state-of-the-art tire recycling facility in Chile, where 40% of the weight of scrap tires is recycled to return to mines as an alternative fuel. In addition, Kal Tire’s Mining Tire Group is an international leader in mining tire service and supply, servicing more than 150 mine sites across five continents. Kal Tire offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices in compliance with the AODA and AMA. Accommodation requests can be made at any stage of the recruitment or employment process. Applicants are asked to make their needs/requirements known.