Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Amazon Web Services Amazon Marketplace ServiceNow Call Center Experience System Monitoring Debugging Python (Programming Language) Amazon DynamoDB AWS CloudFormation Node.js (Javascript Library) Amazon S3 Java (Programming Language) AWS Cloud Development Kit (CDK) Call Center Experience Customer Centricity Internal Documentation

Other Skills

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Communication
•
Teamwork
•
Problem Solving

Senture, LLC

Telecommunication Services

About Senture, LLC

Senture provides comprehensive contact center service support nationally. Senture was founded in April 2003 with the goal of creating a premier domestic contact center solutions company which delivers an excellent customer experience to those we work and interact with. Guided by our mission statement, “To encourage, empower, and enrich the lives of those we employ and those we serve”, we grow through an employee-centric approach to service delivery. Our clients(both private and public sector), enjoy a very hands-on style of partnership, with a strong spirit of teaming together to achieve mutual objectives. Our award-winning support services are second to none, and our clients appreciate this approach.

Company type: Large

Industry: Telecommunication Services

Founded: 2018

Company size: 1001 - 5000

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Job description

Overview:

The AWS Connect Developer / Engineer will be responsible for the end-to-end development and deployment of our AWS Connect contact center solution. This includes designing and configuring IVR flows, integrating AI-powered bots, and ensuring seamless integration with existing systems. The ideal candidate will have a strong background in AWS services, contact center technologies, and a commitment to delivering high-quality customer service solutions.

This is a temporary position expected to last 6 to 8 months during the development and post-implementation phases.

Qualifications:

Bachelor’s degree in computer science, Information Technology, or related field.
3+ years of experience working with AWS services, particularly AWS Connect.
Applicant must reside within continental United States
US Citizenship required
Strong knowledge of IVR systems, contact center operations, and customer service solutions.
ServiceNow experience
Experience with AI technologies
Excellent problem-solving skills and ability to troubleshoot complex issues.
Strong communication skills and ability to work both independently and as part of a team.
Ability to pass all pre-hire requirements including background inveistigation and drug screen

Preferred Qualifications:

AWS Certified Solutions Architect or AWS Certified Developer certification.
Experience with other AWS services such as S3, DynamoDB, CloudFormation, etc.
Knowledge of additional programming languages such as Python, Node.js, or Java.
Experience with contact center analytics and reporting tools.

Responsibilities:

Design, develop, and implement AWS Connect architecture for the contact center based on best practices
Create and configure IVR flows to enhance customer interactions
Integrate AI-powered bots to handle common customer inquiries
Ensure integration with ServiceNow and other backend services
Seamlessly migrate infrastructure from existing vendors to AWS Connect
Customize AWS Connect user interface and routing logic to meet business requirements
Implement contact flows, queues, routing profiles, and other AWS Connect features
Thoroughly test all components of the contact center solution
Troubleshoot and resolve any issues or performance bottlenecks
Optimize system performance and customer experience
Monitor the performance and usage of the contact center solution
Implement necessary updates and improvements
Provide ongoing support and maintenance to ensure the system’s reliability and efficiency
Create comprehensive documentation for the contact center solution
Crosstrain internal teams on the use and maintenance of AWS Connect

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Ready to apply?

APPLY

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