Key Facts

Remote From:

Anywhere

Full time

English, Spanish

Hard Skills

Other Skills

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Remote Troubleshooting
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Adaptability
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Teamwork
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Analytical Thinking
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Mentorship
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Verbal Communication Skills
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Relationship Building
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Self-Motivation
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Problem Solving

Job description

Are you ready to leverage your technical know-how to deliver solutions, optimize workflows, and foster strong customer connections?

At Naviant, our mission is to partner with organizations to reimagine how work gets done, combining deep industry expertise, intelligent technology, and a human-centered approach to deliver measurable outcomes. Our vision is simple yet ambitious: Reimagine work through automation, AI, and data, freeing people to focus on what truly matters.

We’re looking for a curious and proactive Associate Developer who thrives in a fast-paced, collaborative environment and is excited to grow in the tech space. In this role, you’ll deliver high-quality technical support, design custom solutions, implement automation, and build strong relationships with customers and internal teams. If you’re motivated by solving complex technical problems, streamlining processes, and helping customers get the most out of their technology, this is the role for you.

Performance Objectives – What You Will Accomplish

First 30 Days: Getting Grounded

Learn Naviant’s technology solutions (Hyland Software including OnBase, CIC, IDP; ABBYY Software including FlexiCapture, Vantage; UiPath; Azure/AWS Infrastructure)
Shadow experienced Technical Support Representatives to understand troubleshooting, escalations, system setup, case documentation in Salesforce, and basic maintenance
Participate in customer support interactions via phone, email, and remote sessions
Build relationships with internal teams and partners to understand workflows, processes and collaboration
Begin building proficiency in support tools, remote diagnostics, and ticketing systems

Within 60 Days: Taking Ownership

Complete certifications in Naviant’s technology solutions
Begin independently diagnosing and resolving software issues across customer environments
Collaborate with customers, internal teams, and vendor partners on issue resolution
Lead customer conversations related to issues
Learn Naviant’s solution deployment and maintenance methodology

At 90 Days and Beyond: Driving Impact

Partner with customers to ensure long-term solution success
Ensure system stability and proactively resolve complex technical issues
Advise customers on relevant technologies and provide advanced admin and end-user training
Serve as a key technical liaison between customers, internal teams, and partners, strengthening relationships and ensuring customer satisfaction
Implement automation workflows and process improvements
Obtain additional certifications to enhance expertise

Competencies – Key Skills & Experience We're Looking For

Technical Expertise & Automation
Skilled in troubleshooting complex systems, configuring solutions, and designing automation workflows. Experienced in implementing Robotic Process Automation (RPA), Intelligent Document Processing (IDP), and Enterprise Content Management (ECM) solutions to streamline processes, improve efficiency, and support scalable operations, leveraging OCR for document capture and extraction. Hands-on experience designing and delivering solutions with platforms such as Hyland, ABBYY, and UiPath across cloud environments including Azure and AWS. Experienced in building integrations using APIs and web services (REST/SOAP) and working knowledge of .NET (C#), JavaScript, and SQL.

Customer Service & Support Orientation
Strong foundation in customer support, with experience in customer-facing roles and the ability to understand customer needs, respond professionally, and maintain a positive, solutions-focused attitude. Excels at building trust, mentoring users, and delivering timely, high-quality support to ensure customer satisfaction and loyalty.

Analytical Thinking & Problem-Solving
Demonstrates a solution-oriented mindset and critical thinking skills. Able to interpret ambiguity, uncover opportunities for improvement, proactively resolve technical challenges, and make well-reasoned decisions that drive efficiency and value for customers.

Communication & Interpersonal Skills
Clear, professional communication, both verbal and written. Comfortable collaborating across teams, asking questions, sharing information, and documenting processes. Builds strong relationships with customers and internal teams to facilitate knowledge transfer and drive successful project outcomes.

Initiative, Adaptability & Continuous Learning
Self-motivated, coachable, and eager to continuously learn new technologies. Comfortable navigating change and ambiguity while thinking creatively to drive improvements. Demonstrates curiosity, resourcefulness, and a proactive mindset to anticipate challenges and contribute innovative solutions.

Perks and Benefits – How We Take Care of Our Team

At Naviant, we believe in taking care of our people, both professionally and personally. As a fully remote company, we offer a fun and supportive culture that prioritizes work-life balance.

Comprehensive Health, Dental, & Vision Insurance
Employer Paid Disability & Life Coverage
401k & Match Program
Generous Paid Time Off
Flex Spending Plans & Dependent Care
Other Fun Stuff We Offer:
- Home Office Allowance
- Volunteer Time Off
- Charitable Giving Program
- Lifestyle Spending Account
- Employee Assistance Program, Parent Program, Wellness Initiatives, Virtual Gatherings, Employee Discount Program, Annual In-Person Celebration Week, and so much more….