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Technical Support Engineer

DigiCert

Key Facts

Remote From: 
United States
Full time
Mid-level (2-5 years)
English

Other Skills

  • •
    Microsoft Software
  • •
    Non-Verbal Communication
  • •
    Analytical Skills
  • •
    Time Management
  • •
    Interpersonal Communications
  • •
    Teamwork
  • •
    Detail Oriented
  • •
    Computer Literacy
  • •
    Self-Motivation
  • •
    Problem Solving

Job description

Who we are

We're a leading, global security authority that's disrupting our own category.  Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers.  We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

 

Job summary

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have a passion for and a commitment to providing customers with a world class support experience during the US time shift. The Tech Support Engineer will be responsible for providing support via phone and email to DigiCert US based customers to support the DigiCert One platform.

 

What you will do

  • Support our US Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases
  • Project a professional company image through phone and email interactions.
  • Work with our Validation teams to process Lawyer Card request
  • Collaborate with Cross-functional teams to resolve issues and provide solutions
  • Recognize, document and alert supervisors of trends in customer calls
  • Research through Knowledge Base articles, labs and other means to resolve customer issues
  • Master internal tools used for timely problem resolution
  • Contribute to DigiCert Knowledge Base

 

What you will have

  • 2 year degree in IT, related technical degree, or equivalent work experience
  • 4+ years of experience in technical support
  • Strong problem solving skills
  • Knowledge of PKI certificates
  • Working knowledge of Rest API’s
  • Comfortable working on a computer daily and conversing over the phone and through email.
  • Strong oral, written and interpersonal communication skills
  • Detailed-oriented with excellent organization skills
  • Self-motivated, manage your time well, and get things done.
  • Team oriented and ability to work with people from diverse backgrounds
  • Industry related certificates are a plus (Security +, MSCE…).

 

Nice to have

  • 2+ years of experience in a technical support role within the tech industry
  • Excellent knowledge of Microsoft products and other applicable software or applications

 

Benefits

  • Generous time off policies
  • Top shelf benefits
  • Education, wellness and lifestyle support

 

#LI-FP1

 
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