Key Facts

Remote From:

Anywhere

Full time

English

Hard Skills

Other Skills

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Program Management
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Progress Reporting
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Collaboration
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Communication
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Problem Solving

LingaTech

Computer Software / SaaS

About LingaTech

LingaTech, Inc., a minority owned business, NMSDC MBE Certified, and is PA Small Diverse Business (SDB) Verified since 2014. We are a member of the Harrisburg Regional Chamber of Commerce & CREDC, and are registered with Hireveterans.com & PurplePlacement.com. We believe in technology innovation and customer partnership to deliver world class IT consultants, products and services. We provide high end consultants to partner with your organization to maximize your growth and achieve your IT goals. As your technology partner, when your business grows we grow with you. We offer software services in three major areas – Product development, Custom software development and Project Management. With professionals having more than 15 years of experience in software industry, our clients are assured of products/services that are of great quality.

Industry: Computer Software / SaaS

Founded: 2018

Company size: 51 - 200

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Job description

Position Type: Remote | Prefer candidates in CST
Contract Length: 8 months + possible extensions

Position Overview:
This role provides program management and coordination support for the deployment of AI-enabled solutions within a highly regulated call center environment, focused on improving efficiency, automation, and agent experience. The position partners with internal leaders and third-party vendors to ensure successful implementation, stabilization, and ongoing optimization of automated intake and decisioning platforms.

Duties:

Develop and maintain the overall program roadmap, including workflow expansion and planning for out-of-scope or future phases
Provide day-to-day program management for AI-enabled intake and decision engine initiatives, including project planning, risk and issue tracking, and status reporting
Coordinate closely with third-party vendors and internal product and business owners to support delivery milestones and project goals
Manage hypercare activities post-deployment, including issue triage, escalation, resolution tracking, and reporting
Facilitate testing activities, ensuring defects and gaps are documented, prioritized, and driven to resolution
Create and execute deployment and rollout plans in collaboration with stakeholders across technology and operations
Maintain transformation and progress tracking tools to provide visibility into adoption, outcomes, and program health