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Support Services Program Manager/ Specialist

Job description


Title: Support Services Program Manager/ Specialist
Location: Remote, LA
Duration: 2 years

Job Description:

Primary Scope of Work

The resource will:

  • Lead integration activities between agencies and third parties with the OTS Enterprise Architecture environment

  • Provide quality assurance reviews as requested by management

  • Assist management with budgeting and cost allocation for all Enterprise Architecture lines of service

  • Assist OTS customer agencies with development of federal and state financial reporting

  • Provide subject matter expertise on applicable agency systems and technologies

  • Assist OTS in evaluating new technologies

  • Lead or assist OTS in reviewing technical documentation

  • Perform other duties as assigned by the executive team

Mandatory Expertise / Experience Required

Applicants must have:

  • 5+ years' experience with the OTS Enterprise Architecture environment

  • 20+ years' experience with technologies used within the State of Louisiana systems

  • 15+ years of project management experience

  • Experience with large-scale State Enterprise Architecture systems serving multiple agencies

  • Experience with rate setting, cost allocation, and invoicing

  • Experience determining/establishing line-of-service costs

  • Experience with health & human services applications, such as:

    • Medicaid

    • SNAP/TANF

    • Child Welfare

    • Child Support

    • Child Care Licensing programs

  • Experience drafting:

    • Advanced Planning Documents (APD)

    • APD Updates

    • Implementation APDs

Cost Allocation Plans

Desirable (Not Mandatory) Experience

Applicants should ideally have:

  • Experience administering/managing large-volume projects

  • Experience managing task orders

  • 6+ years' experience performing duties in large-scale Enterprise Architecture environments

  • Experience drafting RFPs

  • Experience with Java and .NET development

  • Subject matter expertise with EA components like:

    • Nutanix / VxRail

    • VMware stack (ESXi, vCenter, NSX, SRM)

    • Windows Server / RHEL

    • MS SQL Server

    • Nagios, NewRelic

    • Octopus Deploy, Puppet, Splunk, Veracode

    • IBM and Broadcom tooling

    • Pentaho, webMethods, API Gateway, IAM/SSO, etc.



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