Forward Deployment Engineer

Job ID: 1468248
Client: Sedgwick Claims Management Services, Inc.
 
Position: Forward Deployment Engineer
Location: Memphis TN
Interview: Video
Duration: 12+ months

Description:
**This position is Contract to Hire and Open to Remote**
Role : Forward Deployment Engineer
We're looking for a Forward-Deployed Engineer with strong development and communication skills to build and create world-class solutions for our customer-facing AI Agents. You will have the opportunity to improve our core services where necessary, implement clean communication between various internal and external systems, and explore Conversational UIs.
What You'll Do
Work directly with customers to architect, deploy, and improve cutting-edge AI Agents.
Build tools to tune LLM-based features, deploy agents, MCP and RAG in production.
Take end-to-end ownership over delivering exceptional customer experiences.
Collaborate with developers, QA, project teams, and customers to ensure our implementations exceed expectations.
Work as an integrated member of a fully remote, cross-functional Agile team in the Transformation organization.
Own the integration of Conversational AI solution, including speccing and designing.
Working with our internal tools and processes for creating AI Agents.
Participate in regular on-call rotations to support our systems.
Minimal travel required.
What You'll Bring
B.S. or greater in Computer Science or a related field (math, physics, engineering) and strong CS fundamentals
Proven track record with at least 2+ years of experience in Typescript, JavaScript or Python
Hands-on experience with generative AI and agentic AI applications in production.
Strong team player - we work in small product teams that work very closely together and are constantly collaborating to move as fast as possible.
A strong sense of ownership and customer empathy — we work very closely with our internal teams and external customers in a high-paced environment. Maintaining positive working relationships with them is paramount to the success of our business.
Excellent communication skills, and comfortable speaking to customers.
You are interested in exploring the nuance and aesthetics of conversations.
You are curious, proactive and eager to learn.
Experience working with REST APIs.
Familiarity with cloud infrastructure.
WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

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