Description:
We are seeking a talented individual, Call Center Representative who is responsible for answering inbound calls and providing excellent customer service to callers. As a call rep, processing incoming documents between calls is an essential function.
What You Will Do:
Answer incoming phone lines
Follow guidelines dictated in quality program for each call.
Ensure security procedures are met in every interaction
Utilize DE & all applicable systems to procure needed program details to answer the caller’s questions in accordance with program guidelines.
Ensure correct information is communicated in each interaction.
Maintain call talk times while applying all file facts
Following details of required call scripts
Processing files.
Follow processing guidelines
Performs other functions as assigned
You Will Be Successful If:
Ability to demonstrate customer service skills.
Ability to use and decipher file details
Ability to us de-escalation techniques on calls
Ability to pay attention to detail while on calls or processing files.
Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment.
Ability to demonstrate good keyboard skills.
Ability to maintain patient confidentiality.
Ability to work independently, under pressure and within, restricted timeframes.
Ability to adapt and thrive in a changing environment.
Ability to manage time effectively.
Ability to demonstrate a strong knowledge of customer service principles and practices.
Primarily sedentary work in a general office environment.
Ability to communicate and exchange information
Ability to comprehend and interpret documents and data
Requires manual dexterity to use computer, telephone and double monitors
May be required to work extended hours based on special business needs.
What You Will Bring:
High School Diploma or GED required, Additional education is preferred
2+ years of call center experience
At least 2 years consecutive with one employer
About Impresiv Health:
Impresiv Health is a healthcare consulting partner specializing in clinical & operations management, enterprise project management, professional services, and software consulting services. We help our clients increase operational efficiency by delivering innovative solutions to solve their most complex business challenges.
Our approach is and has always been simple. First, think and act like the customers who need us, and most importantly, deliver what larger organizations cannot do – provide tangible results that add immediate value, at a rate that cannot be beaten. Your success matters, and we know it.
