The Second Level Support Engineer plays a critical role in delivering advanced technical support to end-users, customers, and internal teams. This position involves diagnosing and resolving complex technical issues, collaborating with other teams, and ensuring a high level of customer satisfaction.
In this role you will:
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Investigate and resolve escalated technical issues that require in-depth knowledge of the product or service. <\/span><\/span><\/span> <\/span><\/span><\/span><\/li>
Analyze complex problems and provide timely solutions.<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span> <\/li>
Communicate effectively with end-users or customers to understand and clarify issues.<\/span><\/span><\/span> <\/li>
Provide clear and concise instructions, both in writing and verbally, ensuring customer understanding.<\/span><\/span><\/span> <\/li>
Collaborate with R&D teams to resolve issues that may require specialized expertise. <\/li>
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Requirements<\/h3>
Candidate should be based in Poland<\/li>
Understand delivery processes as well as scrum methods <\/span><\/li>
Experience with tests’ management system <\/span><\/li>
Experience in client-server system tests, including server logs analysis <\/span><\/li>
Willing to combine QA & Support positions. <\/span><\/li>
Monitor and analyze production issues while communicating with developers and customers (In writing) <\/span><\/li>
Willing to work in shifts <\/span>
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Referral<\/span><\/span><\/b> <\/h1>
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We are always searching for new talents and welcome your recommendations.<\/span><\/span>
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Have someone on your mind? Send them to us.<\/span><\/span>
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For a successful hire for this position, you will receive a 1000 USD Gross bonus.<\/span><\/span>
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