Job Title: Scheduling Coordinator
Schedule: Monday to Friday, 08:00 AM to 05:00 PM EST
Position: Full Time
Language Requirement: English level C1
Work Modality: Remote
Experience: 1-2 years
Job Description: BrightStar Care is seeking a Scheduling Coordinator to ensure smooth daily operations for a home healthcare agency. The role involves managing caregiver scheduling, supporting workflows, maintaining proactive communication, and ensuring high-quality experiences for clients, caregivers, and internal teams. The ideal candidate is highly organized, detail-focused, and able to work in a fast-paced environment with accuracy and responsiveness.
Responsibilities:
• Build, manage, and adjust caregiver schedules based on client needs, availability, and certifications.
• Communicate schedule updates, changes, and confirmations to caregivers and clients proactively.
• Respond promptly to call-offs, emergencies, and last-minute scheduling gaps.
• Maintain accurate scheduling data in eRSP and other systems.
• Match caregivers to clients based on skills, preferences, location, and care requirements.
• Track caregiver attendance and punctuality, escalating issues as needed.
• Ensure continuity of care and timely team communication.
• Provide excellent customer service via phone, email, and messaging.
• Conduct follow-up calls to address satisfaction and concerns.
• Serve as the main point of contact for scheduling inquiries and updates.
• Support caregiver and client retention through strong relationships.
• Assist with timecard collection, verification, and billing preparation.
• Review and reconcile weekly caregiver hours before invoicing.
• Maintain caregiver profiles and update compliance documents (certifications, insurance, credentials).
• Create and update forms, communication materials, and internal documents.
• Support QuickBooks or related financial systems as needed.
• Provide overflow support to customer service and recruiting.
• Assist with general office tasks to ensure smooth operations.
Skills:
• Excellent communication and customer service.
• Ability to manage high-volume scheduling accurately and quickly.
• Experience with scheduling platforms, preferably eRSP, CRM, or homecare software.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Strong organizational and documentation skills.
• Ability to work independently, prioritize tasks, and stay calm under pressure.
• Strong problem-solving abilities.
Personality Traits:
• Highly organized and detail-oriented.
• Strong communicator.
• Proactive and solution-driven.
• Calm under pressure.
• Empathetic and patient.
• Reliable and responsible.
• Flexible and adaptable.
• Tech-savvy and quick learner.
Additional Skills:
• Scheduling and calendar management.
• Customer service and call handling.
• Documentation and data accuracy.
• Time management and multitasking.
• Problem solving and critical thinking.
• Communication skills (verbal and written).
• Adaptability and fast learning.
• Attention to detail and reliability.
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