Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

English

Hard Skills

Root Cause Analysis Medicare Contract Management Performance Management Analytics Regulatory Compliance Continuous Quality Improvement (CQI) Quality Assessment Active Safety Compliance Management Project Coordination Policy Development Provider Model Meeting Facilitation Stakeholder Engagement Training Analysis

Other Skills

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Quality Assurance
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Quality Assurance
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Communication
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Analytical Skills
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Teamwork

Trillium Health Resources

Insurance

About Trillium Health Resources

Trillium Health Resources manages specialty behavioral health care for eastern North Carolinians across 28 counties. Trillium is committed to transforming lives and building community well-being through partnership, access to services and proven solutions designed to help those we serve reach their fullest potential. Everyone on Trillium’s staff--our care managers, call center, claims agents, project managers, and IT staff--all contribute to this mission. We offer a challenging, engaging work environment where staff take home more than a paycheck. Our performance management plan includes regular check-ins to examine individual employee goals and professional development plan. Our departments work on cross-functional, short-term projects and long ranging initiatives. Every day we see the results of our dedication, in the smiles of children on our accessible playgrounds and pride on the face of an adult cooking a meal for the first time. By joining Trillium, you are doing more than going to work…you are transforming lives. We help those with mental health conditions, intellectual and developmental disabilities, traumatic brain injury, and substance use disorders (Medicaid members and state-funded recipients) get the services they need to improve well-being and live fulfilling lives. We are dedicated to carrying out our mission by investing in the health and well-being of the communities we serve and empowering individuals with access to services, tools and resources to live a fulfilling life. Trillium reserves the right to hide material (comments, images and/or links to other sites) that contains anything vulgar or sexually explicit; is spam; advocates or depicts illegal activity; targets or disparages any ethnic, racial, other type of group; contains personal attacks of any kind; promotes private business ventures, services, or products; campaigns for public office or promotes a political organization; infringes on copyrights or trademarks; or is off topic.

Company type: SME

Industry: Insurance

Founded: 2018

Company size: 501 - 1000

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Job description

Pay Plan Title: Coordinator

Working Title: Coordinator – TCL Quality Management

FLSA Status: Exempt

Posting Salary Range: $54,106 - $67,210

Office Location: Remote within North Carolina

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us?

Trillium believes that empowering others begins with supporting our team. We offer our employees:

A collaborative, mission-driven work environment
Competitive benefits and work-from-home options for most positions
Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

What We’re Looking For

Trillium Health Resources has a career opening for a TCL Quality Management Coordinator to join our team! The TCL Quality Management Coordinator works within the Quality Management department and is responsible for various quality assurance and quality improvement job activities throughout the organization with a specific focus on Transitions to Community Living (TCL) activities. This position reports to the Head of Performance Improvement. This position is responsible for maintaining a working knowledge of applicable Federal, State, and Accreditation requirements and any other document or resources related TCL requirements such as the TCL settlement agreement. This position assists with ensuring the organization maintains compliance with these requirements and those specific to TCL.

On a typical day, you might:

Maintain a working knowledge of all Federal Medicaid regulations, State rules and accreditation standards, TCL requirements including the settlement agreement and Trillium contractual requirements through ongoing review of documents such as contracts and manuals.
Serve as the organization’s TCL QAPI point of contact for DHHS. Manage and coordinate the development and implementation of TCL related internal QAPI activities and implementation of State QAPI initiatives.
Develop, implement, and evaluate QAPI processes and procedures to monitor and ensure the quality and timelines of contracted TCL functions.
Work with colleagues across functional areas to ensure that process and procedural changes are reflected in organizational documents such as policies and procedures.
Assist with the development and implementation of Performance Improvement Projects (PIPs) and other performance improvement efforts/QAPI processes to identify and address quality and performance issues.
Coordinate and facilitate Root Cause Analyses (RCA’s) process. Work collaboratively with Trillium staff and providers to complete the RCA process, when needed, to determine the root cause(s) of a problem and to develop strategies for correction and prevention of the problem from occurring again in the future.

Employee Benefits:

Trillium knows that work/life balance is essential. That’s why we offer:

Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
Work-from-home options available for most positions
Health Insurance with no premium for employee coverage
Flexible Spending Accounts
24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
401k with 5% employer match and immediate vesting
Public Service Loan Forgiveness (PSLF) qualifying employer
Quarterly stipend for remote work supplies

Qualifications

Required:

Bachelor’s degree and a minimum of two (2) years' experience in Quality Assurance related to performance improvement, quality management, key quality metrics, root cause analysis, continuous quality improvement, quality improvement, compliance, or data analysis.
Must have a valid driver’s license.
Must reside within North Carolina.
Must be able to travel within catchment as required.

Preferred:

Experience in a behavioral or managed care environment.
Experience in a QA/QI related position and previous participation.
Experience with Transitions to Community Living (TCL).

Deadline for Application: Friday, March 6, 2026 at 11:59pm

How to Apply

To be considered, submit your application and resume through our ADP Career Center. Your resume must include:

Employer name, dates of service (month/year), average hours worked per week, and essential job duties
Education details (degree type, date awarded, institution, field of study)
Licensure/certification information, if applicable

After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.

Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth

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