Technical Support Engineer - GE Imaging

POSITION SUMMARY:

The Technical Support Engineer is responsible for providing technical support for GE imaging products to customer installation and service teams. The Engineer will serve on various groups to drive the representation of technical support teams throughout the organization. The Technical Support Engineer is required to demonstrate technical excellence, exemplify a high level of customer ownership and support, and provide engineering and systems leadership on GE related products.

ESSENTIAL FUNCTIONS:                          

To perform this job successfully, an individual must be able to perform each of the following essential functions satisfactorily.

• Subject-matter expert for multiple modality GE imaging camera products, providing national support and mentorship to Field Service Engineers.
• Ensures customer satisfaction is maintained through providing priority-level call response.
• Provide troubleshooting solutions to customer questions using basic techniques both remotely and onsite.
• Initiate and respond to higher-level support needs of customers alongside local Field Service Engineer teams.
• Responsible for keeping procedures, technical teams, and work instructions for the support and repair of imaging systems up-to-date and relevant.
• Provide service support by updating service tickets with instructions, including part numbers, service tools, and items required for the job.
• Oversee Critical Account sites, providing onsite audits and advanced service as necessary.
• Communicate clearly and effectively with customers, Field Service Engineers, and operations teams to support the gathering of information to identify customer and team needs or concerns.
• Collaborate with leadership and internal teams to prioritize tasks effectively and adjust shifting priorities as needed.
• Other duties as assigned.