Job Title: CCaaS Architect Location: Remote Type: Full Time Salary Range: $110-$130K+benefits
Job Description: Must Have Technical/Functional Skills
CCaaS (Contact Center as a Service) Architect designs, implements, and optimizes cloud-based contact center solutions, acting as a technical leader to align platforms (like Genesys Cloud, Amazon Connect, Twilio Flex) with business goals, integrating with systems like CRM, and managing teams for scalable, omnichannel experiences, focusing on AI, analytics, and customer/agent experience.
Strong experience in migration of the Legacy / on-prem IVR platforms to CCaaS platforms
Preference is Google Cloud Platform (Google CCAI). If not, any CCaaS migration (like Amazon Connect or Five9’s) etc would help
Experience in dealing with Large BFSI customers Volume of migration is huge (Data, Call flows) who can bring in best practices from other migrations
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
From: United States, Connecticut (USA), Delaware (USA), District of Columbia (USA), Florida (USA), Georgia (USA), Indiana (USA), Kentucky (USA), Louisiana (USA), Maryland (USA), Massachusetts (USA), New Hampshire (USA), New Jersey (USA), New York (USA), Ohio (USA) (Full Remote)
Full time
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