Trainee Support Engineer

About Virtuozzo

Virtuozzo is a leader in operating system and related software for cloud service providers, SaaS companies, and other organizations. We offer mainframe-like performance, reliability, and security for hyperconverged infrastructure and services while dramatically lowering overall cost and complexity. Our team combines deep engineering expertise with a relentless focus on performance, scalability, and innovation. We pioneered container-based virtualization technologies and actively contribute to foundational OSS projects such as OpenVZ, Linux kernel, Kubernetes, CRIU, KVM, OpenStack, and more.

We’re looking for a motivated Trainee to join our Support Team and grow into a full-fledged Support Engineer. This is a great opportunity to work on real-world technical challenges in a supportive, fast-paced environment, with the chance to gain hands-on experience and develop practical troubleshooting skills.

Primary Duties & Responsibilities:
- Provide L2 24/7 technical support for our partners (alternative schedules available)
- Process and triage incoming L2-L3 support requests for the technical support service
- Learn how to research, diagnose, troubleshoot, and implement solutions to resolve customer issues, escalating when necessary
- Ensure timely and professional communication with customers
- Maintain and expand the Knowledge Base with key findings and troubleshooting guides

Skills Required:
- Basic understanding of how operating systems work, especially Linux
- Hands-on experience with Linux basics
- Basic knowledge of internet protocols (like DNS, HTTP, SSH, FTP, SMTP)
- Intermediate or higher level of English (both written and spoken)
- Willingness to learn and solve technical problems
- Good communication and attention to detail
- Ability to stay calm and focused under pressure

Bonus skills:
- Experience with virtualization (e.g., Proxmox, VMware)
- Familiarity with any monitoring or ticketing tools (e.g., Zabbix, Zendesk, Prometheus, Jira)
- Knowledge of networking and how to configure basic services (DHCP, DNS, VPN)
- Basic scripting skills (Bash/Python)
- Interest or experience with cloud platforms
- IT certifications (like LPI, Red Hat)

What You'll Achieve at Virtuozzo:
- Advance your expertise in Linux, cloud, and networking with real-world enterprise cases
- Gain deep experience in XaaS and containerized deployments
- Work alongside experienced engineers in a highly technical environment
- Develop your career at a fast-growing global tech company
- Understand how Linux powers major enterprises worldwide
- Enhance your communication skills through direct collaboration with customers

What We Offer

• Flexible hours and remote work options
  

• Space for creativity and experimentation within the company’s goals
  

• Share Options – everyone shares in our success with share options
  
• We help our team get private medical insurance
• Referral bonus program
• Recognition programs
• Learning opportunities
• Other perks
• A smart, friendly team that values reliability, simplicity, and automation