Telegram Community Manager

We are looking for a proactive and creative specialist to manage our official Telegram channels and turn them into high-performing acquisition and CRM support channels.

Purpose of the Role

As a Telegram Community Manager, you will manage Telegram as an acquisition and CRM support channel. You will develop content, plan campaigns, moderate interactions, and support automated communication flows in alignment with CRM, Social Media and Paid Media strategies.

Channel Growth

• Develop and execute a channel growth strategy with clear testing plans
• Launch acquisition initiatives in collaboration with CRM and Paid Media teams
• Plan and maintain a content calendar aligned with key events, seasonal campaigns and product launches
•  Build and maintain a structured content system including content pillars, templates, approval flows and posting schedules to ensure consistency and efficiency
  
  

CRM & Retention Support

• Adapt CRM campaign messaging into Telegram-friendly formats
•  Ensure consistency across email, push and in-app promotions
• Deliver Telegram campaign communications that complement CRM journeys such as reminders, weekly digests and promotional updates
• Own Telegram-specific automation including welcome messages and triggered nudges based on user behaviour
  
  

Chatbot & Automation

• Build and maintain bot flows and automated sequences
• Configure triggers, segmentation and basic reporting
• Ensure integration with CRM tools such as SendPulse and tracking conventions
  
  

Required Experience

• At least 1 year of experience in social media, CRM or content marketing
• Strong understanding of Telegram tools including channels and bots
• Excellent communication skills
•  Advanced English level (B2+ or above)
  
  

Nice to Have

• Experience with CRM lifecycle communications and retention flows
• Knowledge of digital funnels, user engagement and conversion journeys
• Experience with UTM tracking and basic funnel analytics

What We Offer:

• Competitive salary and benefits package.
• A dynamic and collaborative work environment.
• Opportunities for professional growth and development.
• Flexible working arrangements.