Customer Support - Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Min 2.5 years Proven experience in customer service, property management, or hospitality preferred. Strong communication skills, both written and verbal. Experience using property management software (e.g., Airbnb, VRBO, Buildium, AppFolio, or similar).

Core responsibilities:

Respond to inquiries from guests and tenants via phone, email, and chat. Handle booking requests, lease inquiries, and tenant concerns. Assist with check-ins, check-outs, and lease renewals. Provide prompt solutions to guest and tenant issues, ensuring a positive experience. Coordinate maintenance requests and follow up on service orders. Assist with property inspections and ensure compliance with rental agreements. Manage rental listings and update availability on booking platforms. Handle reservation confirmations, cancellations, and modifications. Maintain accurate records of tenant communications and bookings.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!