Customer Support - Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Requirements:

• 2.5+ years of proven experience in administrative roles, customer support, or client-facing positions. 
• Excellent written communication skills with strong attention to detail. Ability to work independently and manage time efficiently while handling multiple tasks. 
• Basic proficiency in using Xero or similar invoicing/accounting software. Strong organizational skills with a proactive approach to problem-solving. 
• Commitment to delivering exceptional service and support to clients. 
• Willingness to learn, adapt, and grow within the role.

Core responsibilities:

• Process inbound email enquiries and facilitate timely booking arrangements. Manage day-to-day administrative tasks including scheduling, data entry, and record keeping. 
• Generate and send invoices using Xero for client transactions. Perform minor financial reconciliation to ensure accurate records. 
• Maintain organized documentation of client interactions and booking details. Provide clear and concise responses to client enquiries, ensuring a high level of service. 
• Embrace opportunities for professional growth and take on additional responsibilities as needed.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!