Customer Support & Technical Support Assistant

We are seeking a proactive and detail-oriented Customer Support & Technical Support Assistant to join our fully remote team. In this role, you will serve as the first point of contact for customers, providing exceptional service while resolving technical and account-related inquiries.

The ideal candidate is customer-focused, technically capable, and comfortable troubleshooting software, systems, and digital platforms in a fast-paced virtual environment.

Key Responsibilities

Respond to customer inquiries via email, chat, phone, and support ticketing systems

Troubleshoot basic to intermediate technical issues related to software, user accounts, and system access

Guide customers through product features, onboarding processes, and issue resolution steps

Escalate complex technical problems to senior technical teams when necessary

Document customer interactions, issues, and solutions accurately in CRM or ticketing systems

Assist with user account setup, password resets, and system configurations

Monitor support queues to ensure timely responses and resolution within service-level agreements (SLAs)

Identify recurring issues and suggest process or documentation improvements

Collaborate with internal teams including engineering, product, and operations

Required Qualifications

High school diploma or Associates/Bachelors degree preferred

1–3 years of experience in customer service, technical support, or help desk support

Strong written and verbal communication skills

Basic technical troubleshooting skills (software, web-based platforms, user accounts)

Familiarity with CRM systems and support ticketing tools (Zendesk, Freshdesk, Salesforce, etc.)

Strong organizational skills and ability to manage multiple tasks

Comfortable working independently in a remote environment

Must be legally authorized to work in the United States (valid U.S. work permit required)

Preferred Qualifications

Experience supporting SaaS platforms or cloud-based applications

Knowledge of basic networking concepts and system troubleshooting

Familiarity with remote desktop tools and screen-sharing platforms

Prior experience working in a fully remote team

What We Offer

Competitive salary

Fully remote work environment

Flexible scheduling

Paid time off and holidays

Professional development and training opportunities

Supportive and collaborative team culture

Career growth opportunities

If you are passionate about helping customers, solving technical challenges, and delivering outstanding service in a remote environment, we encourage you to apply.